faqs

You can change your username only once. For that, visit your SpotsBaazi Profile & tap to edit your username.

Absolutely, you have the option to update your Contact Number. Please ensure that the new number is not linked to any other Sports Baazi account. To request this change, kindly reach out to us via email at playerrelations@sportsbaazi.com.

We verify your date of birth from your KYC Documents, such as your PAN Card & Aadhar Card. Hence, it is not possible to change your DOB after its verification.

Once your Email Id is verified, it can't be changed. However, in case your old registered email ID cannot be accessed, you can reach out to us from a new email ID and mention your username and registered mobile number for us to ensure safety of your data. Our team will verify all your details and then start working on your request.

To change your Profile picture, go to:
Profile > Tap on picture icon > Tap on Camera icon shown below your picture > Upload your picture from Gallery or take a picture from your camera, & it’s done!

SMSes & Emails keep you up-to-date with our offers & important information. However, if you want to unsubscribe to our SMSes, you can DM us your username on our official Instagram channel to stop the services. You can also write to our Support Team at playerrelations@sportsbaazi.com. To unsubscribe from our emails, you can simply click on the unsubscribe bottom at the bottom of the emails.

To register on SportsBaazi, sign up by using your mobile number, enter the OTP, & DONE! It's as simple as that.

If you're not able to receive the OTP, here's what you can do:
1. Double-check your registered mobile number.
2. Choose the option to resend the OTP. Tap ""Resend OTP"" and a new one will be sent to you.
3. If you still don't receive the OTP, please contact us at playerrelations@sportsbaazi.com.

There is an option to resend the link. Choose that option if you didn’t receive the mail at first. If you still don’t get the link, please contact our support team at playerrelations@sportsbaazi.com.

To verify your PAN card, just enter your PAN number & our system will verify it within a few minutes.

Aadhar Verification is an automated process. All you need to do is enter your Aadhar number, and our system will automatically verify it.
If you face any issues with Aadhar verification, please write to us at playerrelations@sportsbaazi.com.

No, you can use only one verified PAN Card for one account on SportsBaazi.

Yes, the Government of India has made PAN and Aadhaar Verification mandatory for all online gaming platforms in order to ensure transparency of transactions.

Well, that will be a rare case! However, if you face this issue, you can always connect with our support team at playerrelations@sportsbaazi.com.

Yes, SportsBaazi is a 100% Legal & licensed sports gaming platform. More than 90 Lakh people are registered on SportsBaazi who deposit, play, & withdraw on a daily basis. So, uploading your KYC details on SportsBaazi is 100% safe.

To complete your KYC, you need to verify your PAN Card, Aadhaar Card, Email Id, & a valid mobile number.

You can change your bank details on-the-go through the 'Withdraw' section on the SportsBaazi app. In case you face any issues, feel free to reach out to playerrelations@sportsbaazi.com." is the KYC mandate in SportsBaazi?

Open the app & you will find a pop-up with update option. Select the ""Update"" & then ""Install"". If you are unable to install the app, go to your device settings & allow Permission to install apps.

Tracking your transations is quite easy. Just go to 'My Wallet' > Transaction History & you will have a brief detail of your transactions.

Please check your payment status. Your deposit might be pending at the bank’s end. If you still face an issue, we suggest you to either reach out to your bank or drop us an email with the order ID & deposit transaction screenshot at playerrelations@sportsbaazi.com.

Making deposits on SportsBaazi is very easy. You can use Net Banking, any Debit/Credit card, UPI, or payment tools such as Paytm, PhonePe, Google Pay, etc.

You can see the ‘Add Money’ icon on the top right corner of the Home Page of the SportsBaazi App. Tap on the icon > Enter the amount > Select your payment method & voila, it’s done. Do not forget to use the available deposit codes to claim extra real cash/bonus.

No, you can't use International cards to make deposits on SportsBaazi. However, you can use Rupay, Master Card or VISA Card of any bank from India to make your deposit."

The referral code is a unique code that you can share with your friends, family & network to invite them to challenge and play with you on SportsBaazi. Upon using your referral code to download the app, you will get a special reward credited in your SportsBaazi account. Keep checking our Refer & Earn section to earn extra.

Your referral code is system-generated. Hence, you cannot change it.

SportsBaazi Reward Program is an initiative to provide extra value for your investment on our platform. Apart from the winnings, you will get a guaranteed reward at each level. We introduce new and exciting rewards every month. Subsribe to our official Telegram channel to stay updated.

You can use your Bonus amount to join cash leagues at a lower entry fee. For example, if there’s a league with ₹100 joining amount & 10% bonus usage, you can join the league with just ₹90. ₹10 will be utilised from your Bonus balance. You can use up to 100% bonus amount while playing Fantasy Cricket on SportsBaazi.

Your withdrawal process is initiated immediately from our end. However, it might take a few minutes to a few hours to reflect in your bank account, depending on the bank's server.

Please check if the shown amount is withdrawable cash or not. Promotional Cash Rewards, Giveaways, etc are non-withdrawable amount. If you still face an issue with withdrawable amount, you can DM us your concern on our official Instagram channel or write us at playerrelations@sportsbaazi.com.

SportsBaazi always tries to process your withdrawal within 100 seconds. However, sometimes due to some technical issues such as the bank’s server, network strength, or Payment Gateway’s server, it might take a little longer but don’t worry, your money is safe with us. You can DM us on our official Instagram channel, Contact Us through the app or write an email to us at playerrelations@sportsbaazi.com anytime to share your concern. We are here to provide you with the best sports gaming experience.

There’s a possibility that your amount is pending at the bank’s end. However, if you have any concerns, please feel free to DM us on our official Instagram channel, Contact Us through the app or write an email to us at playerrelations@sportsbaazi.com. Rest assured, your money is safe with us & it will refelect in your SportsBaazi wallet soon.

There’s no specific document required for withdrawal. If your KYC is complete that is, your PAN Card, Aadhaar Card, Email ID, Mobile Number, and Bank Details are verified, you can easily withdraw your winnings.

TDS is a government-mandated Law & as a Law-abiding organization, SportsBaazi has to deduct 30% TDS from your net winnings (Total Winnings - Total Deposit in a deposit cycle).

SportsBaazi issues TDS Certificates at the middle of every next quarter. So, if your TDS is charged today, you will get your TDS Certificate during the next one & a half months of the following quarter. Android users can download their certificates from their profile. iOS users get their certificates on their registered email ID.

You can use any Debit/Credit card, UPI or payment tools such as Paytm, PhonePe, Google Pay, etc., to make payment on SportsBaazi.

You can withdraw your winnings directly to your attached UPI, Bank account or Paytm e-wallet, provided your KYC is complete.

You can withdraw your winnings very easily. Just click on the Wallet icon on the app, click on ‘Withdraw’, choose an option where you want your winning to be transferred, and your winnings will be credited instantly, provided your KYC is complete.

Minimum Paytm Wallet Withdrawal: ₹10
Maximum Paytm Wallet Withdrawal: ₹1000

It might happen because the total amount shown in your wallet is not a withdrawable balance. Please check if the shown amount is withdrawable cash or not.
Also, as there are TDS & other deductions, you might not get the entire amount shown in your SportsBaazi Wallet.
For more details, you can DM us on our official Instagram channel, Contact Us through the app or write an email to us at playerrelations@sportsbaazi.com."

Final winnings distribution at the end of any leaderboard may take some time due to the calculation of points and the comparison of players' ranks, which is a time-consuming process. If you do not receive any information about your winning distribution, please feel free to contact us through our official Instagram channel, reach out to us via the app's 'Contact Us' feature, or send an email to playerrelations@sportsbaazi.com. Rest assured, your funds are secure with us, and they will be reflected in your SportsBaazi wallet shortly.

SportsBaazi runs different leaderboards like Points, Investment, etc., from time to time. A leaderboard is a ranking chart for any competition running for a particular period of time where you can win various additional rewards (gadgets, tickets, or cash) as per your rank.

For example, an Investment Leaderboard is running for the cash leagues from 1st-15th August. The more cash leagues you join during this period, the higher rank you will achieve. Player with the maximum amount of investment will top the leaderboard and win the pre-defined prize.

Yes, you can play without a deposit. There are practice leagues Live in every match on SportsBaazi. You can join those to put your fantasy skills to test before playing with real money.

Even if a match is tied or drawn, you will get your winnings as per the fantasy points earned by your selected players.

As of now in T10 cricket format, if a match ends in a tie even after a super over, the chasing team is given one extra ball to score two or more runs. If the team scores two or more runs, they are declared winners. If they fail to do so, the bowling team is declared as the winner.

The run scored or wicket taken on the Golden Ball will not be added in players' fantasy points.

Substitutes on the field will not be awarded points for any contribution they make.

However, Impact Player, Concussion and COVID-19 Substitutes (if permitted as per the applicable rules and regulations of the tournament) will be awarded 4 points for making an appearance in a match and will be awarded points for any contribution they make as per the Fantasy Points System.

Yes, as soon as the official line-ups are out, we provide the list of playing 11 from each team on our app. However, in some cases, the information about the line-ups is not available. In such matches, we recommend you to do your own research as SportsBaazi is not responsible for the playing XI

We update the live score as soon as the official score is available. However, it takes a little while to calculate the fantasy points for each player and team. During this time, the match status changes from 'Live' to 'Points in Review'.

You can use only a certain percentage of the Bonus amount to join any league. For example, if you want to join a league with ₹100 joining fee & 10% Bonus usage, you can use ₹10 from your bonus balance & the rest ₹90 will be used from your Real Cash / Play Cash balance.

If you are not able to join a league, you must have a low play cash balance. We would recommend you to make a deposit. If you still face an issue, please feel free to connect us at playerrelations@sportsbaazi.com.

Oh yeah! SportsBaazi makes special Freeroll Leagues Live on their app from time to time.

Yes! Usually, you can use only a certain percentage of the Bonus amount to join any league, but we often run 100% Bonus Usage Leagues on our app where you can use the maximum bonus amount.

Creating more than one account on SportsBaazi is not allowed. This policy is in place to safeguard your data and funds. Additionally, using a family member's or friend's name or playing from another user's account is prohibited. It's essential not to share access to your account, as it can pose a risk to your personal information and finances.

The points can be revised till the end of the match. Even after winning distributions, if you have any problem with the awarded points, you can connect with us via DM on our official Instagram channel or mail us at playerrelations@sportsbaazi.com.

Swapping your teams is quite simple.
If you have created multiple teams in a match & joined a cash league, you can swap your team by clicking on:

My Leagues > Tap on the ‘Team (number)’ in the top-right corner > Use the option ‘Swap’ to swap your team.

Sometimes, it might take a little time to update your final fantasy points. We would suggest you to wait for a while. If you still face the issue, feel free to DM us on our official Instagram channel or connect with our support team at playerrelations@sportsbaazi.com.

Yes, you can edit your team before the match starts.

For Classic Fantasy, it's not possible to create a team once the match starts. However, we have a unique fantasy cricket format - Innings Fantasy, where you can create your teams until the 2nd Innings start.

You can make changes in your teams as per the team creation criteria. You can choose 1-8 wicket-keepers, batters, bowlers, & all-rounders to form your Fantasy XI. You can choose up to 10 players from one team.

If a match is cancelled or abandoned, your investment or entry amount will be refunded to your SportsBaazi Wallet.

If your rank gets tied with your opponent, then the prize money for that rank will be distributed equally between the both of you.

If you intentionally lose your money to your opponent, it is called Chip Dumping. It is a totally illegal activity and against our fair play policies. There will be strict legal actions against any such felony activity, and all such accounts will be suspended immediately.

Collusion is when some people team up in secret to cheat others & the game system. It's unfair and against the law. There will be strict legal actions against any such felony activity, and all such accounts will be suspended immediately.

Be our eyes & ears! If you find someone is involved in some kind of cheating or find something suspicious, please raise it to us. You can DM us the details on our official Instagram channel or mail to us at playerrelations@sportsbaazi.com.

We introduce exciting quizzes on our social media platforms where you can answer & win free tickets. Apart from that, there are various leaderboards, promotional activities, and giveaways where you can win free cash league tickets.

Definitely!
As long as your ticket is within the valid deadline, you can use it unless it is for any specific match or series.

Please check the deadline of the ticket if it was only for one match or a whole series. If you're looking for the Free Ticket information a bit late, don't worry. We keep updating new offers regularly. For any help, you can DM us on our official Instagram channel.

Please check if you are using the ticket in the right league & match. It might also happen that the deadline for using that ticket has passed. If you still face an issue, you can DM us on our official Instagram channel. We would love to help you.

The players who are in the playing XI will get 4 points each. In other words, to be eligible for the starting points, your selected players have to be in the playing XI. Substitute players will not get any starting points.

Yes! You can create a private league on SportsBaazi. For this, Go to any match of your choice > Tap on the '+' icon' in the top right corner > Fill in the further instructions as given on the app.

For further information, you can DM us on our official Instagram channel or connect with us at playerrelations@sportsbaazi.com.

Yes, fantasy cricket is legal in India as it is considered a game of skill & not a game of chance. However, in a few states such as fantasy sports are banned for now. Apart from these statse, online Rummy Game in Tamil Nadu and online Poker Game in Gujarat is also banned.

Yes! You can play from anywhere in the world if your KYC is done as per documents considered valid by the Government of India and meets SportsBaazi's criteria.

Fantasy Points depend on your players' total points. Captains get double points, vice-captains get 1.5 times. Points vary by format and tournament. You can find all the details under 'Points System' in our main menu.

SportsBaazi is a user-to-user platform. If a league isn't filled to a certain number of slots it would not provide enough winnings for every user. Hence, as per fair play policies, we have to refund the entire investment.

Once the match is finished, it takes some time to calculate the fantasy points of each player and team. Hence, you might need to wait for a few minutes to receive your winnings.

Any league in which you get cash reward without making an investment or paying any entry fee is called a Freeroll league.

Practice Contest, as the name suggests, is just for your practice. You can sharpen your fantasy cricket skills here for free & utilise that in Cash Leagues to win Real Cash!

Lineup is a feature available for specific matches, to assist you in selecting your team based on data from our service providers. Contests will continue even if there is a discrepancy by either official sources or SportsBaazi. We recommend you do your own research for every match. For more details, contact us at playerrelations@sportsbaazi.com.

SportsBaazi Predictor is a user-to-user platform. You can Enter a contest only when there's a match for your contest. In your case, you didn’t get a match for your joining price that’s why we refunded your investment under fair play policies.

(The user tried to exit the joined contest trying to mitigate the loss but was unable to find any match for the sell order, remained in the contest and lost the event losing the whole amount. The users fail to understand that even though they did try to exit the contest but were unable to and hence, they lost.)

SportsBaazi Predictor is a user-to-user platform. You can Enter or Exit a contest only when there's a match for your contest. In your case, you placed an Exit Order, but there was no match, so you couldn't Exit. When the event ends, the winnings are distributed as per the rules.

SportsBaazi always tries to ensure that you get your winnings as soon as possible. Final winnings distribution at the end of any match may take some time due to the calculation of points and the comparison of players' ranks, which is a time-consuming process. If you do not receive any information about your winning distribution, please feel free to contact us through our official Instagram channel, reach out to us via the app's 'Contact Us' feature, or send an email to playerrelations@sportsbaazi.com. Rest assured, your funds are secure with us, and they will be reflected in your SportsBaazi wallet shortly.

Event can be cancelled due to various reasons. If a match is cancelled & the event doesn’t fall within the played part, If the match is completed but the event didn’t happen, If a player who didn’t bat/bowl, their event will be refunded and many others.

For more information, you can visit SportsBaazi App > How To Play > Predictor: Terms & Conditions

Sometimes, due to technical issues, there may be a delay in reflecting your winnings in your SportsBaazi Wallet. However, please rest assured that your money is safe with us. If you experience this issue for an extended period, we encourage you to contact your Personal Relationship Manager for assistance.

No need to worry. Your money will be automatically refunded to your SportsBaazi account. If the issue persists, you can reach out to your personal relationship manager or email us at playerrelations@sportsbaazi.com.

An affiliate is someone who promotes SportsBaazi & earns a commission whenever someone from their referrals plays on SportsBaazi.

SportsBaazi's Affiliate Program is a Revenue Partnership program where our Baazigars can become our affiliates & earn a part of the profit that we make.

Whenever any referred person plays on SportsBaazi, our affiliate gets a part of the profit that we make from their referrals.

To become our affiliate, you have to connect with our executive. You can DM us on our Instagram channel or connect with us at playerrelations@SportsBaazi.com. We will guide you ahead.

As you play Cash Leagues, your level will certainly increase. However, the criteria for progressing in the Cash Application differ at each level, so you may need to participate in more Cash Leagues to reach the next level.

You can download the monthly Reward Handbook for details on Cash Application Per Level or visit the Rewards Section of the app, where you can track the percentage progress of your level.

No, you cannot exchange the gadget for cash. Gadgets show our appreciation for your gaming skills, consistency, and dedication. They're also a way to create memories and say thanks. That's why we prefer to provide you with SportsBaazi Rewards only.

Increasing your level at SportsBaazi is quite simple. All you have to do is keep playing cash leagues. The more you play, the higher level you achieve.

For more details, you can download the monthly Reward Handbook or visit the Rewards Section of the app.

We offer two kinds of rewards: Guaranteed and Possible.

Guaranteed rewards mean you'll receive the displayed reward.

Possible rewards mean there are multiple options to win from. In this case, we display the highest value reward, but you can win any reward from the mentioned options.

For more details, you can download the monthly Reward Handbook or visit the Rewards Section of the app.

The time for receiving rewards varies by location. Usually, it takes 1-2 weeks to arrive at your address.

Ensure your KYC details are accurate. If your reward is delayed, reach out to us at playerrelations@sportsbaazi.com.